Is Meta AI safe for business data?
Meta says it uses your chats with its AIs to improve AI at Meta, may review them by machine or by people, and offers no business plan with different rules on the pages we read.
Training, plan by plan
- Used for training: Meta AI (personal accounts): used, with no opt-out described.
What it does with your data
| Question | Meta AI (personal accounts) |
|---|---|
| Trains on your data by default? | Yes. Meta says it uses your interactions with its AIs to improve AI at Meta. The pages we read describe no setting to opt out. Read on October 23, 2026 · source: meta.com |
| How long chats are kept | No set period is given. Meta’s AI terms say its AIs will sometimes keep and use what you share, and ask you not to share anything you do not want kept. Read on October 23, 2026 · source: facebook.com |
| Who can read them | There is no company account on the pages we read. Meta says it may review your conversations with its AIs, by machine or by people. When its AIs cannot answer, Meta shares your messages and general information, like your region, with select partners. Read on October 23, 2026 · source: facebook.com |
| Where data is stored | Not stated on the pages we read. Not confirmed · page checked: facebook.com, October 23, 2026 |
| How to delete | In the Meta AI app, tap Menu > Settings > Data & privacy > Manage your information > Delete all chats and media > Delete all. Public posts are not deleted this way. Read on October 23, 2026 · source: meta.com |
How to turn training off
- Do not share anything you would not want Meta’s AIs to keep and use. Meta’s own terms say this. Source: facebook.com
- To clear your history, open the Meta AI app, tap Menu > Settings > Data & privacy > Manage your information > Delete all chats and media > Delete all. Source: meta.com
Safer setup for a small team
Keep customer and company data out of Meta AI, including Meta AI inside Messenger, Instagram, and WhatsApp chats. Use a tool your company has approved instead.
Plan to approve:
Setting to check:
A line for your AI policy: Staff do not put customer or company information into Meta AI on any app. It is not an approved tool for work.
Want this in your team’s AI policy? The SafeStart kit, a plain-English AI policy and training for small teams, is coming soon.
Questions about your own setup? Write to hello@terrapilgrim.org.
What changed
No changes recorded since we first published this page on October 23, 2026. Every change goes in the change log.
Sources (2)
- meta.com/help/artificial-intelligence/2457110494637611/ · read on October 23, 2026
“Meta uses your interactions with AIs to improve AI at Meta.”
- facebook.com/legal/ai-terms · read on October 23, 2026
“When information is shared with AIs, the AIs will sometimes retain and use that information.”
Related tools
- 3 plans checked
ChatGPT
OpenAI
- Used for training: Free, Plus, and Pro: used, unless you turn it off.
- Not used for training: ChatGPT Business: not used by default.
- Not used for training: ChatGPT Enterprise: not used by default, unless your organization opts in.
Checked October 23, 2026 - 2 plans checked
Claude
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- Not used for training: Free, Pro, and Max: not used, unless you allow it.
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Checked October 23, 2026 - 2 plans checked
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- Used for training: Personal Google Account: used while Keep Activity is on.
- Not used for training: Google Workspace (business accounts): not used without your permission.
Checked October 23, 2026 - 2 plans checked
Microsoft Copilot
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- Depends: Copilot app, personal Microsoft account: your choice: you can opt out.
- Not used for training: Microsoft 365 Copilot (work account): not used.
Checked October 23, 2026 - 2 plans checked
Grok
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- Used for training: Grok app and Grok.com (personal): used, unless you turn it off.
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Checked October 23, 2026 - 2 plans checked
Perplexity
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Checked October 23, 2026
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