Is Salesforce Agentforce safe for business data?
Salesforce says it does not currently use customer data to train generative AI models, would need you to opt in before it did, and has zero data retention agreements so outside AI providers neither keep nor train on your data.
Training, plan by plan
- Not used for training: Salesforce orgs using Agentforce: not used, and any future use needs your opt-in.
What it does with your data
| Question | Salesforce orgs using Agentforce |
|---|---|
| Trains on your data by default? | No. Salesforce says it does not currently use customer data to train generative AI models, that any future training would require you to opt in, and that its zero data retention policy stops outside AI providers from keeping or training on your data. Read on October 23, 2026 · source: salesforce.com |
| How long chats are kept | Under the rules of the Salesforce service your data lives in. Salesforce says Agentforce does not store customer data itself, so the retention and deletion rules of the underlying service apply, and outside AI providers keep none of it. Read on October 23, 2026 · source: salesforce.com |
| Who can read them | The pages we read do not describe which Salesforce staff can see Agentforce prompts or responses. Not confirmed · page checked: salesforce.com, October 23, 2026 |
| Where data is stored | The pages we read say data is stored in your underlying Salesforce services but do not name a country or region. Not confirmed · page checked: salesforce.com, October 23, 2026 |
| How to delete | Delete the records in the underlying Salesforce service. Salesforce says customer data is stored there, not in Agentforce. Read on October 23, 2026 · source: salesforce.com |
How to turn training off
- Before you turn on Agentforce, review who can see which records, because Agentforce works on the data stored in your Salesforce services. Source: salesforce.com
- Do not opt in to any future offer to train generative AI on your data without a decision from the business owner. Salesforce says such training would require your opt-in. Source: salesforce.com
- Use your Salesforce services’ normal retention and deletion rules for anything Agentforce touched, since Agentforce does not store customer data itself. Source: salesforce.com
Safer setup for a small team
Treat Agentforce like the rest of your Salesforce org: the same user permissions, retention rules, and deletion process apply, because the data stays in the underlying Salesforce services.
Plan to approve: Your company Salesforce org
Setting to check: Normal record permissions, no AI training opt-in
A line for your AI policy: Staff use Agentforce only inside our company Salesforce org, under their normal record permissions. Nobody opts the company in to AI training without the owner’s approval.
Want this in your team’s AI policy? The SafeStart kit, a plain-English AI policy and training for small teams, is coming soon.
Questions about your own setup? Write to hello@terrapilgrim.org.
What changed
No changes recorded since we first published this page on October 23, 2026. Every change goes in the change log.
Sources (1)
- salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/Privacy… · read on October 23, 2026
“In addition, Salesforce does not currently use Customer Data to train generative AI models.”
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