Customer support and CRM AI tools: privacy compared for small businesses (5 tools)
We checked 5 customer support and crm tools against each vendor’s own pages. 4 train on your data by default on at least one plan, and 1 have a plan that isn’t used for training by default. Every answer has a source link and the date we checked it.
Intercom Fin
by Intercom · 1 plan checked
- Used for training: Intercom workspaces using Fin: used, anonymized, unless you opt out.
Checked October 23, 2026Zendesk AI
by Zendesk · 1 plan checked
- Used for training: Zendesk accounts: used, de-identified, for its own non-generative models.
Checked October 23, 2026Freshworks Freddy AI
by Freshworks · 1 plan checked
- Used for training: Freshworks accounts with Freddy AI turned on: used, unless you email support to opt out.
Checked October 23, 2026HubSpot Breeze
by HubSpot · 1 plan checked
- Used for training: All HubSpot accounts: used by default, unless a Super Admin turns it off.
Checked October 23, 2026Salesforce Agentforce
by Salesforce · 1 plan checked
- Not used for training: Salesforce orgs using Agentforce: not used, and any future use needs your opt-in.
Checked October 23, 2026
Questions
- Which customer support and crm tools train on your data by default?
- Intercom Fin, Zendesk AI, Freshworks Freddy AI, and HubSpot Breeze use your data to train AI by default on at least one plan. Each tool’s page shows whether you can turn it off.
- Which have a plan that isn’t used for training by default?
- Salesforce Agentforce.
- How do we check these answers?
- We read each vendor’s own pages. Every answer links to the page we read and shows the date we read it. See how we check.
- How often are they checked?
- We recheck the vendors’ pages every week and log every change in the change log.
- Is this legal advice?
- No. It is practical guidance, not legal, compliance, or professional security advice.
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