Is Freshworks Freddy AI safe for business data?
Freshworks says that once you turn on Freddy AI features, your data may train its own AI models, including models shared across customers, unless you email support to opt out; outside AI providers do not train on it.
Training, plan by plan
- Used for training: Freshworks accounts with Freddy AI turned on: used, unless you email support to opt out.
What it does with your data
| Question | Freshworks accounts with Freddy AI turned on |
|---|---|
| Trains on your data by default? | Yes, unless you opt out. Freshworks says its own models may be trained on your organization’s data, and some on data from many customers, once AI features are on. You opt out by emailing support. Outside AI providers do not train on your data. Read on October 23, 2026 · source: freddyaisupport.freshworks.com |
| How long chats are kept | Outside AI providers do not keep your data long term and process it only to generate results. Freshworks also deletes AI batch files 30 days after they were last changed. The pages we read give no retention period for Freshworks’ own copies. Read on October 23, 2026 · source: freddyaisupport.freshworks.com |
| Who can read them | The pages we read do not say which Freshworks staff can read Freddy AI data. Not confirmed · page checked: freddyaisupport.freshworks.com, October 23, 2026 |
| Where data is stored | In your account’s hosting region for most regions, including the US, EU, India, and Australia. Some AI features that process data outside your region are off by default. Read on October 23, 2026 · source: freddyaisupport.freshworks.com |
| How to delete | Ask support to opt you out of AI training. The pages we read do not describe how to delete Freddy AI data itself. Read on October 23, 2026 · source: freddyaisupport.freshworks.com |
How to turn training off
- Email support@freshworks.com and ask to opt out of AI Training, or at least of Collaborative Models Training. Source: freddyaisupport.freshworks.com
- Leave AI features that process data outside your hosting region turned off, as they are by default. Source: freddyaisupport.freshworks.com
- Turn on only the Freddy AI features your team needs. Freshworks uses data for AI training only from accounts with AI features enabled. Source: freddyaisupport.freshworks.com
Safer setup for a small team
If you use Freddy AI, email Freshworks support to opt out of AI training, at least for the models trained across many customers.
Plan to approve: Your company Freshworks account
Setting to check: AI training opt-out requested
A line for your AI policy: We use Freddy AI only in our company Freshworks account, after opting out of AI training. AI features that send data outside our hosting region stay off.
Want this in your team’s AI policy? The SafeStart kit, a plain-English AI policy and training for small teams, is coming soon.
Questions about your own setup? Write to hello@terrapilgrim.org.
What changed
No changes recorded since we first published this page on October 23, 2026. Every change goes in the change log.
Sources (2)
- freddyaisupport.freshworks.com/support/solutions/articles/50000011935-freddy-ai-data-an… · read on October 23, 2026
“These Freshworks-hosted AI models will be trained on data from multiple customers for improving model accuracy and performance.”
- freddyaisupport.freshworks.com/support/solutions/articles/50000012673-freddy-ai-data-pr… · read on October 23, 2026
“Data residency is determined by your account's hosting region.”
Related tools
Intercom Fin
by Intercom · 1 plan checked
- Used for training: Intercom workspaces using Fin: used, anonymized, unless you opt out.
Checked October 23, 2026Zendesk AI
by Zendesk · 1 plan checked
- Used for training: Zendesk accounts: used, de-identified, for its own non-generative models.
Checked October 23, 2026HubSpot Breeze
by HubSpot · 1 plan checked
- Used for training: All HubSpot accounts: used by default, unless a Super Admin turns it off.
Checked October 23, 2026Salesforce Agentforce
by Salesforce · 1 plan checked
- Not used for training: Salesforce orgs using Agentforce: not used, and any future use needs your opt-in.
Checked October 23, 2026Grok
by SpaceXSI · 2 plans checked
- Used for training: Grok app and Grok.com (personal): used, unless you turn it off.
- Not used for training: SpaceXSI API (business and enterprise): not used.
Checked October 23, 2026ChatGPT
by OpenAI · 3 plans checked
- Used for training: Free, Plus, and Pro: used, unless you turn it off.
- Not used for training: ChatGPT Business: not used by default.
- Not used for training: ChatGPT Enterprise: not used by default, unless your organization opts in.
Checked October 23, 2026
Keep browsing
Get the monthly changes
One email each month: what changed, in plain English.
Never shared. Unsubscribe anytime.