Is ElevenLabs safe for business data?
ElevenLabs uses your data to improve its voice models unless you turn off “Improve the models for everyone”; it does not use Enterprise customers’ data by default.
Training, plan by plan
- Used for training: Free and paid self-serve plans: used, unless you turn it off.
- Not used for training: Enterprise: not used by default.
What it does with your data
| Question | Free and paid self-serve plans | Enterprise |
|---|---|---|
| Trains on your data by default? | Yes, unless you turn it off. ElevenLabs uses data you provide to improve its audio models; turn off “Improve the models for everyone” in Data use, and new data is no longer used. Read on October 24, 2026 · source: help.elevenlabs.io | No, by default. ElevenLabs says it does not train on Enterprise customers’ data except as needed to provide the service. Some Enterprise customers can also use Zero Retention Mode for eligible API requests. Read on October 24, 2026 · source: help.elevenlabs.io |
| How long chats are kept | ElevenLabs keeps personal information as long as it needs it to provide the service or as the law requires, then deletes or de-identifies it. It says it will not keep data it generates about your voice for more than 3 years after your last interaction. Read on October 24, 2026 · source: elevenlabs.io | Like other plans, unless Zero Retention Mode is on: then most data in eligible API requests and responses is deleted as soon as the request is done. It does not cover use through the website. Read on October 24, 2026 · source: elevenlabs.io |
| Who can read them | Not confirmed. The pages we read do not say plainly who at ElevenLabs can see your audio and text. Not confirmed · page checked: elevenlabs.io, October 24, 2026 | Not confirmed. The pages we read do not say plainly who at ElevenLabs can see your audio and text. Not confirmed · page checked: elevenlabs.io, October 24, 2026 |
| Where data is stored | In the United States. ElevenLabs says your personal information is transferred there for storage, wherever you are. Read on October 24, 2026 · source: elevenlabs.io | In the United States. ElevenLabs says your personal information is transferred there for storage, wherever you are. Read on October 24, 2026 · source: elevenlabs.io |
| How to delete | Use your account settings or ElevenLabs’ online form to ask for a copy of your data or have it deleted. Read on October 24, 2026 · source: elevenlabs.io | Use your account settings or ElevenLabs’ online form to ask for a copy of your data or have it deleted. Read on October 24, 2026 · source: elevenlabs.io |
How to turn training off
- Click your profile icon, open Terms and privacy > Data use, turn off “Improve the models for everyone,” and click Update your choice. Source: help.elevenlabs.io
- For sensitive audio through the API, ask about Enterprise Zero Retention Mode, which deletes most request data right after processing. Source: elevenlabs.io
Safer setup for a small team
Turn off “Improve the models for everyone” on every account, and get written consent before cloning anyone’s voice.
Plan to approve: ElevenLabs with “Improve the models for everyone” off, or Enterprise
Setting to check: “Improve the models for everyone” off
A line for your AI policy: Staff use ElevenLabs only with “Improve the models for everyone” turned off. No customer recordings or voices are uploaded without written consent.
Want this in your team’s AI policy? The SafeStart kit, a plain-English AI policy and training for small teams, is coming soon.
Questions about your own setup? Write to hello@terrapilgrim.org.
What changed
No changes recorded since we first published this page on October 24, 2026. Every change goes in the change log.
Sources (3)
- help.elevenlabs.io/hc/en-us/articles/29952728805393-Is-my-data-used-to-impr… · read on October 24, 2026
“Once the toggle is disabled, new data you submit to us won’t be used to train our models.”
- elevenlabs.io/privacy-policy · read on October 24, 2026
“We won't keep data we generate about your voice for longer than 3 years after your last interaction with us”
- elevenlabs.io/docs/eleven-api/resources/zero-retention-mode · read on October 24, 2026
“most data in requests and responses are immediately deleted once the request is completed.”
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