Is Photoroom safe for business data?
By default, Photoroom uses images made in its app to improve its AI, until each user turns off “Improve the model for everyone”; images sent through its API are not used.
Training, plan by plan
- Used for training: App and web: used, unless each person turns it off.
- Not used for training: Photoroom API: not used.
What it does with your data
| Question | App and web (all plans) | Photoroom API |
|---|---|---|
| Trains on your data by default? | Yes, unless you turn it off. Photoroom uses images you upload to improve its AI by default. Turn off “Improve the model for everyone” on each account; it does not undo past use. Read on October 24, 2026 · source: help.photoroom.com | No. Photoroom says API images are not stored or used for training unless you ask. Read on October 24, 2026 · source: help.photoroom.com |
| How long chats are kept | While you use Photoroom, or up to 2 years after you last sign in; account details are then archived for 5 years. Images used to improve the AI are kept only as long as needed for that, without your name or contact details. Read on October 24, 2026 · source: photoroom.com | Not kept. Photoroom says API images are discarded after each call. Read on October 24, 2026 · source: photoroom.com |
| Who can read them | Only authorized Photoroom employees who need it to run the service and answer your requests. Read on October 24, 2026 · source: photoroom.com | Only authorized Photoroom employees who need it to run the service and answer your requests. Read on October 24, 2026 · source: photoroom.com |
| Where data is stored | Not confirmed. Photoroom is based in France and says data may go outside the European Economic Area through its service providers, but does not say where images are stored. Not confirmed · page checked: photoroom.com, October 24, 2026 | Not confirmed. Photoroom is based in France and says data may go outside the European Economic Area through its service providers, but does not say where images are stored. Not confirmed · page checked: photoroom.com, October 24, 2026 |
| How to delete | Email privacy@photoroom.com to have your personal data erased. Photoroom answers within a month. Read on October 24, 2026 · source: photoroom.com | Email privacy@photoroom.com to have your personal data erased. Photoroom answers within a month. Read on October 24, 2026 · source: photoroom.com |
How to turn training off
- On each account, open your profile or Manage account > Data control and turn off “Improve the model for everyone.” Source: help.photoroom.com
Safer setup for a small team
Turn off “Improve the model for everyone” on every staff account, since there is no setting for everyone at once.
Plan to approve: Photoroom with the setting off on every account
Setting to check: “Improve the model for everyone” off
A line for your AI policy: Every staff Photoroom account has “Improve the model for everyone” turned off. No customer photos without permission.
Want this in your team’s AI policy? The SafeStart kit, a plain-English AI policy and training for small teams, is coming soon.
Questions about your own setup? Write to hello@terrapilgrim.org.
What changed
No changes recorded since we first published this page on October 24, 2026. Every change goes in the change log.
Sources (3)
- help.photoroom.com/en/articles/10067660-does-the-ai-learn-from-your-images · read on October 24, 2026
“By default, we use the images you upload to help improve Photoroom's services, including training the AI.”
- photoroom.com/legal/privacy · read on October 24, 2026
“Data is only retained for the duration necessary to train the model with no use of personal data”
- photoroom.com/platform/security · read on October 24, 2026
“API images are discarded after each call”
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