Does Read AI train on your data by default?

Accounts not on Enterprise+: not used, unless you opt in. Enterprise+: not used, unless a user opts in.

How do I turn off training in Read AI?

In your account settings, leave the Customer Experience Program off. Read AI says you can opt in or out at any time. Turn off saving audio and video for playback if you only need the report. Read AI says it then keeps no audio or video beyond what it needs to produce the report. On Enterprise+, ask Read AI support to turn on a Data Retention Policy, which deletes data automatically after the number of days your organization chooses. If you own a meeting, mark it private. Otherwise anyone who invites Read can add people who get the report, and only the owner can lock others out.

Is Read AI safe for business data?

Q: Which Read AI plan should a small business approve?

Read AI company workspace. Leave the Customer Experience Program off, mark sensitive meetings private, and stop saving audio and video for playback if you only need the report.

Read AI says it does not train its models on your meetings unless you opt in to its Customer Experience Program; it does use your meetings to personalize the product inside your own account.

Last checked October 23, 2026 · First published October 23, 2026 · 0 changes

Read AI says it does not train its models on your meetings unless you opt in to its Customer Experience Program; it does use your meetings to personalize the product inside your own account. Source: https://support.read.ai/hc/en-us/articles/52055801266579-What-Does-Read-AI-Do-With-My-Data-Read-AI (checked October 23, 2026). Via https://aitoolprivacy.com/ai-privacy/read-ai/

Read AI, “If you have not opted in, your meeting content is not used to train Read AI's models.” https://support.read.ai/hc/en-us/articles/52055801266579-What-Does-Read-AI-Do-With-My-Data-Read-AI, read on October 23, 2026. Compiled by AI Tool Privacy, https://aitoolprivacy.com/ai-privacy/read-ai/

How to keep Read AI safe for a small team.
1. In your account settings, leave the Customer Experience Program off. Read AI says you can opt in or out at any time. (https://www.read.ai/privacy-policy)
2. Turn off saving audio and video for playback if you only need the report. Read AI says it then keeps no audio or video beyond what it needs to produce the report. (https://support.read.ai/hc/en-us/articles/25702259763091-Security-Privacy-Overview)
3. On Enterprise+, ask Read AI support to turn on a Data Retention Policy, which deletes data automatically after the number of days your organization chooses. (https://support.read.ai/hc/en-us/articles/25702259763091-Security-Privacy-Overview)
4. If you own a meeting, mark it private. Otherwise anyone who invites Read can add people who get the report, and only the owner can lock others out. (https://support.read.ai/hc/en-us/articles/23824619273875-How-does-report-sharing-generally-work-with-Read)
Plan to approve: Read AI company workspace
Setting to check: Customer Experience Program left off
AI policy line: Staff use Read AI only through our company workspace, and only after everyone in the meeting has been told. The Customer Experience Program stays off.
Checked October 23, 2026, from https://aitoolprivacy.com/ai-privacy/read-ai/

Training, plan by plan

Not used for training: Accounts not on Enterprise+: not used, unless you opt in.
Not used for training: Enterprise+: not used, unless a user opts in.

What it does with your data

Read AI, plan by plan. Every answer links to the vendor’s own page.
Question	Accounts not on Enterprise+	Enterprise+
Trains on your data by default?	No, unless you opt in. Read AI says your meetings are not used to train its models unless you join its Customer Experience Program. Its privacy policy adds that it improves its models in line with your account settings, and it uses your meetings to personalize the product inside your own account. Read on October 23, 2026 · source: support.read.ai Suggest an edit	No, unless a user opts in. Read AI says the default is not to use customer data for its models, and contributing is optional. Read on October 23, 2026 · source: support.read.ai Suggest an edit
How long chats are kept	Read AI keeps audio and video, and what is drawn from them, for no longer than 2 years. On paid accounts, it keeps your data until you stop paying or ask it to delete some or all of it. Read on October 23, 2026 · source: read.ai Suggest an edit	Until you stop paying or ask Read AI to delete it, as on other paid accounts. Audio and video, and what is drawn from them, are kept for no longer than 2 years. Read on October 23, 2026 · source: read.ai Suggest an edit
Who can read them	You and the people the report is shared with, but sharing adds up: anyone who invites Read can add people who get the report, unless the owner marks the meeting private. Read AI says its staff do not listen to customer calls. Read on October 23, 2026 · source: support.read.ai Suggest an edit	Workspace owners and admins can turn on Global Report Access, which lets chosen admins view and edit any report owned by workspace members. Read AI keeps a record of who granted it. Read on October 23, 2026 · source: support.read.ai Suggest an edit
Where data is stored	In the United States. Read AI says meeting data is stored encrypted in the AWS us-east-1 data center in Northern Virginia. Read on October 23, 2026 · source: support.read.ai Suggest an edit	In the United States. Read AI says meeting data is stored encrypted in the AWS us-east-1 data center in Northern Virginia. Large group buyers can ask Read AI’s sales team about other locations. Read on October 23, 2026 · source: support.read.ai Suggest an edit
How to delete	Open the report, click the three dots at the top right, and select “Delete Report.” Only the report owner can delete it for everyone. Read AI says this permanently removes the data from its servers and can’t be undone. Read on October 23, 2026 · source: support.read.ai Suggest an edit	Same steps as other accounts. Workspace admins can also choose who may delete reports, including no one. Read on October 23, 2026 · source: support.read.ai Suggest an edit

How to turn training off

In your account settings, leave the Customer Experience Program off. Read AI says you can opt in or out at any time. Source: read.ai
Turn off saving audio and video for playback if you only need the report. Read AI says it then keeps no audio or video beyond what it needs to produce the report. Source: support.read.ai
On Enterprise+, ask Read AI support to turn on a Data Retention Policy, which deletes data automatically after the number of days your organization chooses. Source: support.read.ai
If you own a meeting, mark it private. Otherwise anyone who invites Read can add people who get the report, and only the owner can lock others out. Source: support.read.ai

Safer setup for a small team

Leave the Customer Experience Program off, mark sensitive meetings private, and stop saving audio and video for playback if you only need the report.

Plan to approve: Read AI company workspace
Setting to check: Customer Experience Program left off

A line for your AI policy: Staff use Read AI only through our company workspace, and only after everyone in the meeting has been told. The Customer Experience Program stays off.

Want this in your team’s AI policy? The SafeStart kit, a plain-English AI policy and training for small teams, is coming soon.

Questions about your own setup? Write to hello@terrapilgrim.org.

What changed

No changes recorded since we first published this page on October 23, 2026. Every change goes in the change log.

Sources (7)

support.read.ai/hc/en-us/articles/52055801266579-What-Does-Read-AI-Do-Wi… · read on October 23, 2026
“If you have not opted in, your meeting content is not used to train Read AI's models.”
read.ai/privacy-policy · read on October 23, 2026
“in no case for longer than 2 years”
support.read.ai/hc/en-us/articles/23824619273875-How-does-report-sharing… · read on October 23, 2026
“anyone who invites Read to the meeting can opt others in to getting the report, but only the meeting owner can lock others out.”
support.read.ai/hc/en-us/articles/25702259763091-Security-Privacy-Overview · read on October 23, 2026
“data captured is stored encrypted at rest within the AWS us-east-1 datacenter in Northern Virginia USA.”
support.read.ai/hc/en-us/articles/22408013818899-How-do-I-delete-a-meeti… · read on October 23, 2026
“deleting a report will permanently remove the data from our servers”
support.read.ai/hc/en-us/articles/23721474625555-How-do-I-access-all-rep… · read on October 23, 2026
“Workspace owners and admins can turn on a setting that lets them view and edit any meeting report owned by members of their Workspace.”
support.read.ai/hc/en-us/articles/7962819152659-What-are-all-of-the-sett… · read on October 23, 2026
“Delete Meeting Reports lets you configure who can delete meeting reports within your workspace”

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